Skip to main content

Docusign Accessibility Hub

At Docusign we live by these values - Trust, Customer Focus, Simplicity, Innovation, Unity and Sustainability. Our values guide us on how we treat our partners, customers and each other. In addition to making the world more agreeable, inclusion is naturally a critical part of these values.

Our aging population and people with disabilities should have an experience that is as enjoyable as it is for those who don’t rely on assistive technology.

We and our partners strive to maintain accessibility conformance. Together we are committed to meeting the following accessibility requirements:

How we support accessibility

Docusign has a dedicated team of accessibility professionals. We understand that accessibility is an ongoing and long-term commitment.  To achieve this, we have a dedicated accessibility team in place, supporting multiple accessibility initiatives such as:

  • Annual auditing

  • Developer and General Accessibility training

  • Accessibility Champions Program

  • Governance Program to ensure accountability and commitments

  • User research testing with persons with disabilities with our partner Fable

  • Role-based Tasks guidance for content, development and design teams

  • WCAG Interpretation documentation

  • Standardized linting tools for developers

  • In-house “A11Y Kit” annotations tool to annotate designs 

We also utilize our Ink Design System to standardize accessible components in our products. When difficult decisions arise, we aim to prioritize the feedback of users with disabilities to determine the best course of action.


Our accessibility support

Our Docusign eSignature Sending and Signing products include support for:

  • Popular browsers and operating system screen readers

  • Keyboard navigation and input

  • Differences in color perception

  • Magnifying browser content

  • Ease of reading and understanding

For an optimal experience, we recommend using the following browser and screen reader combinations:

Our accessibility conformance

We strive to conform with WCAG using quality assurance methods. To ensure quality, we conduct user research using Fable, and we use an independent accessibility testing partner, TPGi.

Signing

Sending

CLM

Notary

Web Forms

iOS Mobile Application

Blogs

How to report accessibility issues

Accessibility ensures that people with disabilities can effectively use and interact with products, services and environments. The Docusign Accessibility Team focuses on making sure our digital products are accessible in this way to all users. If you are experiencing issues not related to accessibility with our products or digital content, you can use our Support Center to find answers to your questions and contact our support team.

No digital product is perfect. If you have found an issue or barrier you would like to report, you can contact us at accessibility@docusign.com. Please provide as much detail as necessary including type of assistive technology used, operating system, product name, web browser and any other relevant information.

We welcome your feedback

If you would like to send us feedback about the accessibility of our website or products please contact us at: accessibility@docusign.com. We will review your feedback and get back to you within 3-5 business days.